Friday, May 30, 2014
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Customer Service

Shipping & Delivery
Standard Shipping:

Orders are shipped M-F, via UPS, which generally arrive within 3-5 business days AFTER the "Standard Lead Time" listed under your item. The "Standard Lead Time", indicates the number of days needed to produce your personalized order before it is ready to ship. Standard shipping is not available to P.O. Box addresses, AK, HI, PR, military bases and certain rural areas.

Express Shipping:

Express Shipping is available on most items shipping within the contiguous 48 States, and will be displayed on the item page as well as your checkout page as Express Shipping Available. If your item is available for Express, you will have the option to upgrade to that production and shipping method at the checkout page. Your order will be prioritized and shipped Mon-Fri via your choice of UPS 2-Day Air, UPS Next-Day Air or UPS Saturday Delivery.  The Saturday Delivery shipping method is only available on Thursdays with the Express Shipping option. Please allow in-house production time of 1 business day in addition to the actual shipping time. If an Express shipping method is selected, the exact delivery date will be confirmed and provided on our checkout page. Sunday shipping or delivery is not available. If all items on your order are not available for Express, you will receive multiple shipments. However, we bill our customers only one Express or Standard Shipping charge per order regardless of the number of items! Items cannot be express delivered unless the Express option is listed for that item. (Express Delivery is not available for shipments to Alaska, Hawaii, Puerto Rico, Military Bases and International destinations).

Oversized Items:

Items exceeding either size or weight limitations can only be shipped within the contiguous 48 states.
This restriction includes shipments to Alaska, Hawaii, Puerto Rico, military bases and all international destinations. Please remove this item from your cart to continue. We appreciate your business and apologize for the inconvenience.

International Shipping:

Creature Corps offers service to the following destinations: Australia, Belgium, Canada, China, France, Germany, Ireland, Israel, Italy, Japan, Netherlands, New Zealand, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom. Orders to these locations are shipped iParcel and are usually delivered in 7-10 days. We also provide service to APO and FPO locations as well as Guam and the U.S. Virgin Islands. Packages to these destinations are shipped United States Postal Service and are usually delivered in 5-7 days.

Privacy & Security
Creature Corps, its related companies and affiliates ("Creature Corps"), has created this Privacy Policy in order to demonstrate our firm commitment to protecting the privacy of our visitors and registered users/members. This Privacy Policy governs Creature Corps' information gathering, use and dissemination practices through the website: www.creaturecorps.net, http://shop.creaturecorps.net ("Website"), as well as any affiliated websites.

Creature Corps does not rent, sell, or otherwise provide your personally identifiable information for third-party marketing or solicitation purposes.

1. What information is collected?
As detailed below, Creature Corps collects certain information from visitors and registered users of the Website.

The Website uses personalization and order forms for customers to request products and services. During personalization/order submission and fulfillment, Creature Corps collects the customer's personally identifiable and financial information, i.e. names, addresses, phone numbers, email addresses, PayPal information, etc. ("PII"). Additional information may be collected if you choose to (1) join our email list; (2) register and create an account; or (3) participate in the customer review posting program, including: name, date of birth, email address, city, state/province, country, password, password hints, photographs (persona), product review information and other information related to purchases from, and experiences with, Creature Corps.

Like most Internet retailers, Creature Corps collects some computer information to enhance its product/service offerings and personally tailored marketing, such as computer configuration; Internet Protocol address; the URL of the website that sent you to Creature Corps' Website; the URL of the website that you went to after leaving Creature Corps' Website; and/or search terms that directed you to our Website. In addition, when you visit our website or one of our business partners' websites, a "cookie" may be placed on your computer that collects information to enhance and personalize Creature Corps' offerings and promotions. Last, Creature Corps may receive information about you from other sources and add it to its database.

2. How is the information shared?
Creature Corps is not in the business of selling PII and does not rent, sell, or otherwise provide your PII for third-party marketing or solicitation purposes. Creature Corps may share PII with its business partners and affiliates as part of Creature Corps' marketing, promotion, sale and fulfillment of its products and services, but Creature Corps will not permit PII to be used for third-party marketing or solicitation purposes. Customer reviews may be published on the Website, viewable by both registered users and visitors and are subject to the Customer Review Posting Policy & Agreement. Creature Corps also may collect, share, sell and use information in aggregate form, but such information will not include PII. Last, Creature Corps may need to disclose PII to government or law enforcement authorities as required by law. Under such circumstances, we will disclose the information upon a good faith belief that is necessary to comply with the order, request, form of legal process, or otherwise defend or exercise Creature Corps' rights.

3. How does Creature Corps protect information collected?
Our website utilizes a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Your Creature Corps account(s) is password protected. You are responsible for protecting the security of your login information, and Creature Corps cannot protect or secure any information that you send to other users of the Website. Please note that links to third-party websites are not governed by this Privacy Policy, and their practices may differ from those stated in this Privacy Policy. Creature Corps does not endorse, sponsor or represent these third-party websites. It is your sole responsibility to review and understand the privacy policies of these third-parties before submitting any personal information.

4. How can I change my PII?
All registered users can access their profile by visiting My Account, and edit their profile at any time. To unsubscribe from our mailing list click the unsubscribe link that is present in all mail messages sent to you or you can email us at service@PersonalizationMall.com with the subject line 'unsubscribe' and we will remove you from the mailing list.

5. How will we update this Privacy Policy?
Creature Corps reserves the right to update, modify or alter this Privacy Policy at any time without prior notice. If the Privacy Policy is changed, we will place a notice on the home page and alter the terms in this Privacy Policy indicating the Privacy Policy has changed. In addition, we may send a notice to the email address provided during the registration process. It is your responsibility to review the Privacy Policy regularly to be familiar with its terms.


Contacting Creature Corps:
If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, please contact:


Creature Corps
707 S. Thoman St.
Crestline, OH 44827
Phone: 419-683-3900
Email: info@creaturecorps.net

Returns & Replacements
We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at info@creaturecorps.net if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.  NOTE:  Creature Corps also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.

During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time. Thank you for understanding.

Viewing Orders
Order status and history can be viewed at any time by logging in to you user account ("My Account") and selecting "My Orders" from the left sidebar.